She then contacted my local FORD dealer to expedite things. A representative called me back and asked what was going on in detail. I have called and left messages for the service manager as well as FORD corporate about this issue. I have now started recording it every time that I start the video as evidence. Unfortunately, now every time that it sits long enough to the point of the engine cooling, then I start the vehicle, white smoke comes out of the exhaust pipes for about 30 seconds. When I picked up the vehicle, it ran a little sluggish but due to it not being used for two months I decided to run it. When I received the call from the service manager that the vehicle was ready, I was skeptical. I have spent over $6,000 in car rentals during this time. Over the past 2 months, my vehicle has been at the dealership being worked on by FORD service. Once more, I own a 2017 Ford Escape. ** I will be forwarding this email to local media outlets, submitting a complaint with the Better Business Bureau, the NYS Department of Motor Vehicles and to my legislators. I have documentation of the type, duration of time and resolution of all prior repairs and am keeping records of the current repair. I have learned that there is a Class Action lawsuit pending due to manufacturer's engine defects in the United States District Court for the Eastern District of California for the 2013-2019 Ford Escape, 2013-2019 Ford Fusion, 2015-2018 ford Edge. I was told during a follow-up call that it might be possible to repurpose an evaporative valve ordered for another Ford customer to get my car out sooner (that doesn’t make any sense as the other customer would be out the part).Īs a ** gay man, I feel like this is has been one of the most frustrating and stressful scenarios I have had to contend with any company. My wealthy ** boss who is also a Ford customer, owns a F-150 Raptor had similar issues and was given a replacement vehicle with no questions asked. He cannot believe that I am still struggling with manufacturer defects and continued repairs to this vehicle. No one helps at the local dealership but to parrot that this is “beyond their control” and they say they understand my frustration. However, when my car payment is due I cannot answer with the same response. I’m finding it difficult to get through to the dealership nor am I finding any long-term solution from corporate. My credit, my reliability at work, my safety and lifestyle have been greatly diminished by this whole situation. I have tried to sell the car privately, however nobody will buy this car with its history. Ford Motor Company, a leader in American made automobiles should be able to resolve this issue.
With the current financial crisis, this is continuing to create a significant and unnecessary financial burden. I was just informed that they have received the part and hopefully my vehicle will be done and ready for pick up tomorrow.Īgain, I have been in direct contact with Ford of Smithtown dealership, Ford Motor Company Corporate, and Ford Motor Credit in regard to the issues that I’ve been dealing with without much assistance and no permanent solution. It is unacceptable for Ford to see a loyal customer struggling with a defective car for years without resolution. This time due to my many frustrating and stressful complaints to Ford, I was provided a loaner for a few weeks.Ĭurrently, I have been renting a vehicle for 3 weeks which Ford has agreed to reimburse. Unfortunately, with the prior work missed, missed work opportunities from UBER, and the expenses I have incurred throughout the “Ford’s Built Tough Experience,” I am now experiencing another financial burden due to manufacturing defects. I was without a loaner from Ford for most of this time and had to acquire a vehicle from a friend. Six months later, engine issues resurfaced.
The engine and transmission failed as COVID-19 gained traction in March of 2020. The next month, it was back in the shop with a blown transmission. Didn’t receive my repaired car until after January 20th 2020. After having making plans with family and close friends, I had to cancel.
The first engine blew due to coolant leaking into the engine head Christmas Eve 2019. * 1 failed Evaporative Valve – Continues to be repaired at Ford Smithtown since June 6th, 2022 due to a back ordered part. * All four of the above repairs resulted in extended time at a Ford dealership for repair.
0 kommentar(er)
